Data Deletion
Last updated: October 11, 2026
You can remove your data from Viralytics at any time, in any of these ways:
Disconnect TikTok or Instagram
Go to Settings → Social accounts in Viralytics and click the trash icon next to the account. This deletes its access tokens right away and, if no other brand of yours uses that account, also revokes Viralytics’ access on TikTok. You can also remove Viralytics from the platform itself: in Instagram, Settings → Apps and websites; in TikTok, Settings and privacy → Security → Apps and services.
Delete your account and all data
To delete a single brand, go to Settings → Brand → Delete brand; this deletes that brand’s profile, ideas, scripts, calendar, media and connected accounts, and keeps the rest of your account. To delete everything, go to Settings → Brand → Delete account. This permanently deletes your workspaces, brand profiles, ideas, scripts, calendar, uploaded and generated media and connected accounts, and cancels any active subscription immediately. It can’t be undone. We keep only what the law or fraud prevention requires: billing records, AI usage records and a one-way hash of your email, as explained in the Privacy Policy. Product analytics data expires within 12 months (session recordings within 1 month); ask us below if you want it deleted sooner. Content already published on social networks is not affected.
Ask us to delete it
Email contact@ponuz.app from the address you signed up with (or include your TikTok or Instagram username, or a link to your public post if you are a creator in our inspiration library). We may verify your identity and will respond within the applicable legal deadline.